Frequently Asked Questions
I have been delivered a product in error.
If you have received an item in error then please contact our office immediately to speak to a member of our team on 01646 681369.
Do I have to sign for my delivery?
We will require a signature on delivery unless specifically instructed to do otherwise. If you’re not going to be at the delivery address, please consider organising a safe place on your property where the driver can safely leave the delivery.
Breakages
We ensure we thoroughly prepare your order for a safe breakage-free delivery. Wherever possible we instruct our drivers not to deliver packages that contain breakages to ensure customer satisfaction. If our driver suspects your package contains breakages it will be returned immediately to our depot where we will send out a replacement as soon as practically possible. Even with the up-most care breakages or orders with missing bottles may still occasionally be received by customers and in this instance please immediately contact us by telephone or email where one of our helpful team will be able to offer immediate help.
I've ordered after 8am on Friday, when will I get my order?
Orders placed after 8am on Friday will be processed on the following Monday.
PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.
Orders received on weekends will be processed on the Monday or the following day after a bank holiday and dispatched to you on your next scheduled delivery day. If we can do it sooner, we will.
Can I visit and buy wine direct from the depot?
Yes, we’re happy to accept visitors if you are in the area. Ideally let us know in advance so that we can ensure a member of the sales team are present to welcome you.
I think I may have been overcharged.
If you think you have been over charged please contact our office to speak to a member of our team on 01646 681369 who will investigate where necessary a credit will be issued. Please make sure you have the following information available: invoice number and product description.
I have not received a credit for returned items.
Our drivers will notify us of anything returned from a delivery providing the information has been marked on the delivery note. If you have marked the delivery note then please contact our office to speak to a member of our team on 01646 681369 with the following information and they will investigate for you: account name; product description; quantity; invoice number (this can be found on the right hand side of your invoice).
Where is my delivery?
If you delivery hasn’t arrived within your time window, then please contact our office to speak to a member of our team on 01646 681369.
How do I make payments on my account?
There are several different payment options available to our customers. Our preferred method is Direct Debit in which payments are taken on a monthly basis or BACS. Other options are Cash on Delivery or payment by Debit Card. If you wish to set up a Direct Debit on your account please contact our office to speak to our customer support manager: Helen Couling on 01646 681369.
Can I get a copy of a delivery note or invoice?
Yes. Please contact your sales representative or speak to a member of our team in the office on 01646 681369.
Can we order single bottles of spirits?
Availability of single bottles will be agreed with your sales representative. Spirits are generally available by the bottle but there may be a surcharge.
Are you registered with the HMRC Alcohol Wholesaler Registration Scheme?
Yes we are, our number is XRAW00000101372.
Showcasing Welsh Products at the Pembrokeshire Produce Mark Festive Showcase Event
At the recent Pembrokeshire Produce Mark Festive Showcase Event on the 4th of October 2023, Celtic Wines proudly presented an array of exquisite Welsh products
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Company No.
VAT No.
04926317
826548701
AWRS: XRAW00000101372